Fraktpolicy

Shipping Policy

Last Updated: September 8, 2026

At KNIGHTSBRIDGE ESTATE (PRIVATE) LIMITED, we are committed to processing and delivering your orders as efficiently and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop through our store.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or dispatched on weekends or UK public holidays. If there is a delay in processing your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Once your order has been dispatched, you may receive a shipping confirmation containing relevant delivery information or tracking details, where available.

2. Delivery Times

Estimated delivery times depend on your delivery destination, shipping method, and the courier used.

Typical delivery estimates are:

United Kingdom: 2–5 business days
Europe: 5–10 business days
International: 7–15 business days

These are estimates only and are not guaranteed delivery dates. Delivery may take longer during periods of high demand, public holidays, severe weather, customs delays, or other circumstances outside our reasonable control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery destination, order size, shipping method, and other applicable factors.

Where free shipping is available, the applicable eligibility requirements will be displayed on our store at the time of purchase.

4. International Orders

For orders shipped outside the United Kingdom, the recipient may be responsible for applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the relevant customs or tax authorities and are not included in the purchase price unless explicitly stated at checkout.

Customers are responsible for ensuring that the products ordered can legally be imported into their destination country.

5. Tracking

Where tracking is available, tracking information will be provided to you after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the carrier.

6. Delivery Delays

While we work with reputable delivery providers, we cannot guarantee delivery times once an order has been handed to the carrier.

We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

Severe weather
Natural disasters
Strikes or industrial action
Customs processing
Carrier delays
Public holidays
Incorrect or incomplete delivery information
Events beyond our reasonable control

If your order appears to be significantly delayed, please contact us and we will assist where reasonably possible.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order is returned to us because the delivery address was incorrect or incomplete, additional shipping charges may apply if the order needs to be resent.

Please contact us as soon as possible if you notice an error in your delivery address after placing your order.

8. Lost or Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible after delivery and provide details of the issue. Photographs of the damaged packaging and products may be requested to help us investigate the matter with the delivery provider.

If your package appears to have been lost in transit, please contact us so that we can investigate the shipment with the relevant carrier.

9. Delivery to the Wrong Address

If tracking confirms that a package has been delivered but you have not received it, please first check with household members, neighbours, and any designated safe location, where applicable.

You should then contact us so that we can investigate the delivery with the carrier.